NHTSA Complaint #11366870 — 2004 HONDA CIVIC

I HAVE RECEIVED MANY RECALL NOTICES FROM HONDA STATING THE AIR BAG RECALL REPAIR IS FREE AND A FREE RENTAL CAR WILL PROVIDED FOR THE DAY OF THE REPAIR, HOWEVER THIS IS ABSOLUTELY FALSE! I HAVE CALLED THE DEALERSHIP IN MY AREA MULTIPLE TIMES AND AM CONSISTENTLY TOLD RENTAL CARS ARE NOT AVAILABLE AND THEIR RIDE SHUTTLE IS NOT AVAILABLE DUE TO THE PANDEMIC. I CALLED THEM BEFORE THE PANDEMIC AND WAS TOLD THE SAME THING, THAT A RENTAL CAR IS NOT AVAILABLE FOR THAT SERVICE! THEY SAID I CAN SIT IN THE WAITING ROOM FOR 4 HOURS (OR MORE!) DURING THE RECALL REPAIR AND THAT IS IT. I CANNOT MISS WORK TO RESOLVE THIS, I HAVE ALREADY DONE THAT IN THE PAST AS THIS IS NOT THE FIRST RECALL! I CONTINUE TO RECEIVE NOTICES IN THE MAIL TELLING ME MYSELF OR MY PASSENGERS COULD DIE IF THIS PROBLEM ISN'T RESOLVED, CAUSING SO MUCH ANXIETY, AND YET I CANNOT GET THE REPAIR SCHEDULED UNLESS I TAKE AN ENTIRE DAY OFF WORK, LOSE AN ENTIRE DAY OF PAY AND SIT IN THEIR WAITING ROOM FOR HOURS (DURING A PANDEMIC)! OCEAN HONDA WOULD NOT PROVIDE RENTAL CARS BEFORE THE PANDEMIC FOR THIS RECALL SO I CAN'T UNDERSTAND WHY I CONTINUE TO RECEIVE THESE LETTERS STATING A FREE RENTAL CAR IS AVAILABLE FOR THE DAY OF THE REPAIR OR LONGER - IT IS SIMPLY NOT THE CASE! I HAVE CALLED AND CALLED AND AM MET WITH RUDE CALL CENTER AGENTS TELLING ME THIS IS JUST THE WAY IT IS, WHICH MAKES THE TEXT IN YOUR LETTERS OUTRIGHT LIES. IF I NEED TO BRING MY CAR IN FOR A RECALL AND A FREE RENTAL CAR IS AVAILABLE AS YOUR LETTER STATES, PLEASE HELP ME FIND A DEALER WHO WILL HONOR THE OFFER IN THE NEVER ENDING RECALL NOTICES THAT I RECEIVE OR TAKE ME OFF OF THIS MAILING LIST SO I DO NOT HAVE TO CONTINUE TO SEE THESE THREATS OF SERIOUS INJURY OR DEATH TO ME OR MY PASSENGERS AS THEY ARE CAUSING TOO MUCH STRESS AND ANXIETY FOR ME!