NHTSA Complaint #11362870 — 2013 BMW X5

MY WATER PUMP FAILED AT 57,000 MILES WHILE ON THE FREEWAY. THE CAR STALLED AT 30 MPH UNTIL I COULD FINALLY EXIT. VERY DANGEROUS SITUATION. AFTER LEAVING TWO MESSAGES ON BMW DEALER VOICE MAIL, I WAS TOWED TO NEAREST AUTO SHOP THAT I HAD USED PREVIOUSLY. $1450 IN REPAIRS FOR FAULTY WATER PUMP/THERMOSTAT (BAD DESIGN FLAW - ELECTRONIC SENSOR ISSUE? ) BMW WILL NOT REIMBUSRSE ME SINCE REPAIRS WEREN'T DONE AT THEIR REPAIR SHOP, AND HAVE NOT ISSUED A RECALL FOR 2013'S EVEN THOUGH THEY HAVE FOR 2011-2012 MODELS. IT IS UNFAIR TO LIMIT REPAIRS (PER WHAT THEY SAY ARE THE CERTIFIED PRE-OWNED RULES) SINCE I WASN'T AWARE OF THEM, THEY DIDN'T RESPONSD TO ME IN TIME, AND IT WAS OBVIOUSLY AN EMERGENCY SITUATION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER, SO THAT NOBODY ELSE IS PUT IN THIS DANGEROUS AS WELL AS FINANCIAL SITUATION. JUDY REID