NHTSA Complaint #11362527 — 2013 FORD EDGE

AT LESS THAN 69,000 MILES, MY 2013 FORD EDGE DEVELOPED A WHINE IN THE POWER TRAIN, NOTED BY MY INDEPENDENT MECHANIC. I OWN ONE VEHICLE AND I LIVE 13 MILES FROM THE FORD DEALERSHIP IN COATESVILLE WHERE I PURCHASED IT NEW IN 2013. THE DEALERSHIP DIAGNOSED THE PROBLEM AS THE POWER TRANSFER UNIT AND INDICATED IT COULD FAIL AT ANY TIME (CAUSING A REAL SAFETY ISSUE). RELUCTANT TO RISK DRIVING IT ANY MORE THAN ABSOLUTELY NECESSARY, I HAD IT REPLACED AT A COST OF $2,000. THE DEALER SUBMITTED A CLAIM TO FORD TO SEEK ANY FINANCIAL HELP, SINCE IT HAD LESS THAN 69,000 MILES. CLAIM WAS DENIED ON THE BASIS THAT IT WAS BEYOND THE 60,000 MILE EXTENDED WARRANTY THRESHOLD AND THAT IT HAD NOT BEEN CONTINUALLY SERVICED BY THE DEALERSHIP. AT LESS THAN 9,000 BEYOND THE WARRANTY THE PTU FOR THIS 2013 FORD WAS CLEARLY DEFECTIVE AND IT CRIES OUT FOR A RECALL.