NHTSA Complaint #11362194 — 2016 ACURA RLX

TL* THE CONTACT OWNS A 2016 ACURA RLX. THE CONTACT STATED THAT AFTER LOADING GROCERIES INTO THE TRUNK OF THE VEHICLE, THE TRUNK TO WAS MANUALLY CLOSED HOWEVER, THE TRUNK UNLOCKED INDEPENDENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO FIX FOR THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER ADMITTED THAT THE FAILURE WAS DUE TO A DESIGN FLAW. A CASE NUMBER WAS PROVIDED. THE VEHICLE WAS TAKEN TO VERN EIDE ACURA (4030 S GRANGE AVE, SIOUX FALLS, SD 57105, WHERE THE DEALER REPLACED TWO NEW ANTENNAS FOR THE REMOTE USED TO UNLOCKED THE TRUNK, AND A NEW BATTERY IN THE KEY FOB. THE ANTENNA AND BATTERY REPLACEMENT FAILED TO FIX THE ISSUE. THE FAILURE MILEAGE WAS 19,700.*DT CONSUMER WAS TOLD NOTHING COULD BE DONE ABOUT IT BY CUSTOMER SERVICE.*JB*DT *TR