NHTSA Complaint #11361689 — 2015 RAM 1500

TL* THE CONTACT OWNED A 2015 RAM 1500 ECO DIESEL. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER:19V757000(ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER HENDRICK CHRYSLER DODGE JEEP RAM FIAT WILMINGTON (219 S COLLEGE RD, WILMINGTON, NC 28403). WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL. THE CONTACT STATED WHILE DRIVING ABOUT 55 MPH, THE CHECK ENGINE ILLUMINATED. THE CONTACT STATED HE STOPPED AND CHECKED THE VEHICLE AND SAW NO VISIBLE ISSUES SO HE CONTINUED TO DRIVE HOME. THE CONTACT STATED WHEN HE PULLED INTO HIS DRIVEWAY THE BRAKES FAILED WITHOUT WARNING. THE CONTACT STATED WHEN THE VEHICLE STALLED HE GOT OUT AND NOTICED SMOKE COMING FROM THE ENGINE. THE CONTACT STATED HE TRIED TO PUT THE FIRE OUT HIMSELF WITH A FIRE EXTINGUISHER. HOWEVER, THE FIRE DEPARTMENT WAS CALLED AND PUT THE FIRE OUT. THE CONTACT STATED THE VEHICLE WAS AT HIS RESIDENCE AND CURRENTLY WAITING FOR THE INSURANCE ADJUSTER. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.