NHTSA Complaint #11361356 — 2013 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11361356
Vehicle	2013 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	March 30, 2019
Date Filed	September 27, 2020
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON MANY OCCASIONS WHEN THE VEHICLE IS STATIONARY AND I TRY TO TURN OFF THE VEHICLE, IT DOES NOT COMPLETELY SHUT DOWN. THE RADIO AND OTHER ELECTRICAL ACCESSORIES AND LIGHTS STAY ON. THE VEHICLE DOES NOT RECOGNIZE THAT IT IS IN PARK.IT HAS PUSH START BUTTON. I HAVE HAD TO TRY REPEADLY TO TURN OFF AND ON TO MANAGE TO TURN IT OFF. IF YOU LEAVE THE VEHICLE IN THIS STATE, IT WILL NOT LOCK AND THE BATTERY WILL DRAIN WHICH THEN BECOMES A SAFETY ISSUE. BECAUSE THE CAR WILL NOT LOCK AND THE VEHICLE CAN GET STOLEN. I HAVE SEEN ONLINE MANY HAVE THIS ISSUE. THE ONLY WAY I AM ABLE TO TURN IT OFF IS TOO HOLD THE SHIFT ON PARK AND PUT PRESSURE SO THE SENSOR WILL GRAB AND PUSH THE POWER BUTTON AT THE SAME TIME. THIS SHOULD BE RECALLED THE SENSOR IS DEFECTIVE.

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