NHTSA Complaint #11355158 — 2012 JEEP LIBERTY

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 65 MPH, SHE HEARD A LOUD ABNORMAL NOISE. MULTIPLE WARNING LIGHTS WERE ILLUMINATED. THE DRIVER PARKED SAFETY ON THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE WATER PUMP, DRIVE BELT TENSIONER AND MULTIPLE UNKNOWN NUTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE VEHICLE REMAINED INOPERABLE. THE CONTACT CALLED THE LOCAL DEALER NEMER CHRYSLER JEEP DODGE RAM LOCATED AT 728 QUAKER RD, QUEENSBURY, NY 12804, (518) 932-0616 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,625.