NHTSA Complaint #11353387 — 2017 FORD FUSION ENGINE

Complaint Details

ODI Number	11353387
Vehicle	2017 FORD FUSION
Component	ENGINE
Date of Incident	August 11, 2020
Date Filed	September 6, 2020
Mileage	77,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

WHILE DRIVING MY 2017 FUSION 2.0 ECO BOOST WITH 77,000 MILES THE "SERVICE ENGINE SOON" LIGHT CAME ON.THE LIGHT WENT OFF A FEW DAYS LATER BUT I HAD ALREADY MADE A SERVICE APPOINTMENT AT THE DEALER WHERE I HAD PURCHASED IT BRAND NEW. THEY'VE ALSO DONE ALL OF THE ROUTINE MAINTENANCE. THEY SAID IT JUST NEEDED NEW SPARK PLUGS AND INJECTORS CLEAND, SO THEY DID THE WORK AND CHARGED ME $400. AFTER I GOT THE CAR BACK 2 DAYS LATER THE LIGHT CAME BACK ON, I RETURNED THE CAR TO THEM. IT'S 2000 MILES OVER THE EXTENDED WARRRANTY I PURCHASED. AFTER THEY HAD IT A FEW DAYS THEY DETERMINED IT HAS COOLANT LEAKING INTO CYCLINDER NUMBER 1. THE REPAIR WAS $6,236.92 TO FIX. I WAS ABLE TO PERSUADE THE DEALERSHIP INTO HAVING THE EXTENDED WARRANTY COMPANY PAY HALF. MY PART WAS $3236.92

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