NHTSA Complaint #11353387 — 2017 FORD FUSION
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11353387 |
| Vehicle | 2017 FORD FUSION |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 77,200 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MO |
Consumer Description
WHILE DRIVING MY 2017 FUSION 2.0 ECO BOOST WITH 77,000 MILES THE "SERVICE ENGINE SOON" LIGHT CAME ON.THE LIGHT WENT OFF A FEW DAYS LATER BUT I HAD ALREADY MADE A SERVICE APPOINTMENT AT THE DEALER WHERE I HAD PURCHASED IT BRAND NEW. THEY'VE ALSO DONE ALL OF THE ROUTINE MAINTENANCE. THEY SAID IT JUST NEEDED NEW SPARK PLUGS AND INJECTORS CLEAND, SO THEY DID THE WORK AND CHARGED ME $400. AFTER I GOT THE CAR BACK 2 DAYS LATER THE LIGHT CAME BACK ON, I RETURNED THE CAR TO THEM. IT'S 2000 MILES OVER THE EXTENDED WARRRANTY I PURCHASED. AFTER THEY HAD IT A FEW DAYS THEY DETERMINED IT HAS COOLANT LEAKING INTO CYCLINDER NUMBER 1. THE REPAIR WAS $6,236.92 TO FIX. I WAS ABLE TO PERSUADE THE DEALERSHIP INTO HAVING THE EXTENDED WARRANTY COMPANY PAY HALF. MY PART WAS $3236.92
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