NHTSA Complaint #11353285 — 2018 MAZDA CX-5 STRUCTURE:BODY

Complaint Details

ODI Number	11353285
Vehicle	2018 MAZDA CX-5
Component	STRUCTURE:BODY
Date of Incident	September 1, 2020
Date Filed	September 5, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE PAINT EASILY CHIPS DESPITE IT BEING A $1000 UPGRADED PAINT COLOR. WE WERE TOLD BY MULTIPLE MAZDA DEALERS THAT THE 7 STAGE PAINT MAKES IT SOFT AND EASY TO CHIP. THIS IS NOT AN ACCEPTABLE STANDARD, ALL MAZDA PAINTS SHOULD HAVE THE SAME PERFORMANCE AND DURABILITY, ESPECIALLY IF IT IS $1000 UPGRADE. I HAVE FILLED DOZENS OF THESE CHIPS AND APPEAR DAILY, IT IS EVIDENT BY THOUSANDS OF REPORTS ONLINE THAT THIS IS A SIGNIFICANT DEFECT ON MAZDAS BEHALF.

Related Complaints for the 2018 MAZDA CX-5

Other STRUCTURE:BODY Complaints

#11431549 — September 2, 2021 — Multiple paint chips on Ref Soul Mazda. Dealer did not want to address issue. I would have to pay out pocket. The hoo...

#11354991 — September 14, 2020 — MAZDA'S SOUL CRYSTAL RED PAINT ON MY CX-5 THAT HAS ONLY 12000 MILES AND IS GARAGED DAILY HAS 12 OR MORE CHIPS ON THE...

#11343828 — August 7, 2020 — I AM EXPERIENCING SUBSTANTIAL CHIPPING OF THE PAINT ON MY 2018 MAZDA CX-5. I HAVE ONLY HAD THE CAR JUST UNDER 3 MONTH...

#11290998 — December 23, 2019 — WITH LESS THAN 30,000 MILES THE MAZDA RED SOUL PAINT BEGAN CHIPPING. AN ISSUE MAZDA HAS KNOWN ABOUT AND REFUSES TO AD...

#11265326 — October 1, 2019 — SOUL RED CRYSTAL CHIPPING ON MY HOOD SEVERAL LOCATIONS IF I HAD TO COUNT 20

Recent Complaints for the 2018 MAZDA CX-5

#11719213 — ENGINE — February 19, 2026 — All of a sudden, my engine started making this ticking noise. I brought it to a mechanic, and he said the noise is co...

#11718745 — ENGINE — February 18, 2026 — Noticed the smell of burning oil and smoke from the engine while driving on the interstate with my husband and young ...

#11716158 — ENGINE — February 6, 2026 — Turned car on when leaving for work. Smelled a strong burning smell. Fluid all under car on the driveway. Took the ve...

#11714123 — ENGINE — January 29, 2026 — While driving, my 2018 Mazda CX-5 experienced a sudden and complete loss of engine power without warning. The engine ...

#11708847 — ENGINE — January 5, 2026 — The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...