NHTSA Complaint #11352562 — 2014 CHEVROLET CAPTIVA

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT IN ORDER FOR THE VEHICLE TO BE STARTED, HE WOULD MOVE THE SEAT BACKWARD AND FORWARD BY TOUCHING THE ELECTRIC SEAT SWITCH THEN THE VEHICLE WOULD START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE NEGATIVE BATTERY CABLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE TECHNICIAN REFERRED THE CONTACT TO A CHEVROLET DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.