NHTSA Complaint #11352294 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. UPON OPENING THE HOOD, THE CONTACT NOTICED THAT THE COOLANT RESERVOIR WAS EMPTY. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE COOLANT LEVEL WAS LOW AND WAS TOPPED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THERE WAS NO INDICATION OF A LEAK. THE CONTACT CALLED KOONS FALLS CHURCH FORD (1051 E BROAD ST, FALLS CHURCH, VA 22044 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.