NHTSA Complaint #11351723 — 2014 FORD ESCAPE

I HAVE A 2014 FORD ESCAPE 1.6L ECOBOOST.THAT IS NOT RUNNING&FORD WILL NOT FIX NOR ADMIT THAT THERE ARE OTHER VEHICLE LIKE MINE.BEFORE THE COOLING RECALL CAME ABOUT MY VEHICLE OVER HEATED 2X.I CALLED FORD&THEY TOLD ME THERE WOULD BE A CHARGE TO FIND& FIX THE PROBLEM.FEW MONTHS LATER I WAS NOTIFIED OF THE RECALL.I TOOK MY VEHICLE INTO HALL FORD IN ELIZABETH CITY NC.FIRST THEY SAID THEY DID NOT KNOW WHAT NEEDED TO BE FIXED. THEN THE NEXT DAY THEY SAID THE PROBLEM HAD FIXED AFTER 24 HOURS OF HAVING THE VEHICLE. A YEAR LATER THEY RECALLED THE VEHICLE AGAIN FOR THE SAME THING&SAID THEY DID NOT FIX THE RIGHT THING. NOW AFTER 100,000 MILES THE VEHICLE SHIFTS OUT OF GEAR. FOR SAID THERE IS NO RECALL (BUT WITHOUT ACTUALLY LOOKING AT THE VEHICLE) THEY KNOW IT IS THE TRANSMISSION. THAT IT WILL COST $5,000 FOR A REMAN TRANSMISSION OR $7,000 FOR A NEW ONE. REMIND YOU THEY HAVE NOT LOOKED OVER THE VEHICLE AND THAT DOES NOT INCLUDE LABOR. THE VEHICLE POPS OUT OF GEAR AFTER NOT EVEN DRIVING IT FOR 5 MINUTES. IT IS THE 1.6LL 6 SPEED AUTOMATIC TRANSMISSION. I ASKED IF THERE WERE OTHER VEHICLES DOING THE SAME THING AND THEY REPLIED NO I WAS THE FIRST THEY HEARD OF. I SAID WELL HOW DO YOU KNOW IT IS THE TRANS.THEY REPLIED BECAUSE WE KNOW OUR VEHICLES. I ASKED IF IT COULD BE FROM THE CAR OVERHEATING 2X BEFORE THEY FIXED THE COOLING ISSUE.THEY SAID NO BECAUSE THEY KNOW THERE VEHICLES.I HAVE GOT 3 DIFFERENT PRICE QUOTES OVER THE PAST 6 MONTHS. THE FIRST QUOTE $2500 REMAN PLUS LABOR THEN 2500 FOR JUST TRAN TO 4-5K FOR REMAN TRANS NOT INCLUDING LABOR.THEY THEN ASKED IF I WOULD LIKE TO TRADE IN MY VEHICLE FOR SOMETHING THAT WAS RELIABLE. I ANSWERED NO BECAUSE MY CAR WAS PAID FOR. I SAID NO ONE CAN DRIVE IT LIKE THIS. THEY SAID THATS WHY YOU SHOULD BUY A NEW CAR.I STARTED DOING RESEARCH AND FOUND THAT MULTIPLE PEOPLE (HUNDREDS OF THOUSANDS)HAVE HAD THE SAME PROBLEM WITH THERE VEHICLE AS ME.