NHTSA Complaint #11350279 — 2015 SUBARU FORESTER

PRIOR TO DRIVING MY CAR ON AUGUST 18, 2020, THERE WERE NO OBSERVABLE DEFECTS IN MY WINDSHIELD. I DROVE ABOUT A QUARTER MILE TO THE POST OFFICE. WHEN ARRIVING, THERE WAS STILL NO DEFECT. ABOUT 2-3 MINUTES LATER, I RETURNED TO MY CAR AND FOUND A LARGE CRACK IN THE WINDSHIELD THAT EXTENDED FROM THE TOP MIDDLE, BEHIND THE REAR VIEW MIRROR, DIAGONALLY DOWN TO THE LOWER CORNER ON THE PASSENGER SIDE. I TOOK MY CAR TO THE SUBARU DEALER WHO INSPECTED THE CRACK AND TOLD ME THERE WAS A MINUSCULE CHIP AT THE TOP OF THE WINDSHIELD, WHICH I COULDN'T EVEN SEE, ALONG THE CRACK AND THAT BECAUSE OF THE CHIP, THE WINDSHIELD WOULD NOT BE COVERED UNDER THE VEHICLE WARRANTY. THE REPLACEMENT COST, INCLUDING THE REQUIRED RECALIBRATION OF THE "EYESIGHT" SAFETY SYSTEM WOULD COST ME MORE THAT $1,000.00. I NOW LEARNED THAT THIS IS AN EXTREMELY COMMON PROBLEM WITH MY FORESTER, AS WELL AS OTHER SUBARU MODELS (I.E., SUBARU OUTBACK). THE LEVEL OF COMPLAINTS, WHICH COMPROMISES DRIVER AND PASSENGER SAFETLY WARRANTS A RECALL.