NHTSA Complaint #11349798 — 2013 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11349798
Vehicle	2013 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	August 17, 2020
Date Filed	August 17, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

AFTER PRESSING THE "ON/OFF" BUTTON, THE CAR WILL NOT SHUT COMPLETELY OFF (RADIO/LIGHTS/ACCESSORIES REMAIN ON). TO RESOLVE, YOU HAVE TO ESSENTIALLY JAM THE SHIFTER BACK AND FORTH, RATHER STRONGLY (OUT OF PARK) BEFORE TRYING TO TURN IT OFF AGAIN. THIS HAPPENS MORE THAN IT DOESN'T AND AT SOME POINT, I AM CONCERNED IT WONT SHUT OFF. THIS HAPPENS WHEN STATIONARY. WHEN LOOKING FOR POSSIBLE REASONS WHY AND SOLUTIONS, THERE ARE A LOT OF MESSAGE BOARDS REVEALING THIS AS AN ISSUE, BUT NO RECALL HAS BEEN GENERATED. WHAT WOULD IT TAKE TO GET A RECALL IN PLACE? THIS HAS BEEN HAPPENING UPWARDS OF OVER A YEAR AT LEAST.

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