NHTSA Complaint #11349680 — 2017 FORD ESCAPE

AT 68,000 MILES, MY CHECK ENGINE LIGHT CAME ON AS I WAS LEAVING MY NEIGHBORHOOD. TOOK THE VEHICLE TO THE FORD DEALERSHIP AND WAS ADVISED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE LONG BLOCK ENGINE ASSEMBLY WILL NEED TO BE REPLACED. IDS CODES P0301 AND P0316 - MISFIRE IN CYLINDER 1. I CALLED FORD CUSTOMER SERVICE (800-392-3673) BUT THEY ARE UNWILLING TO ASSIST SINCE I AM PAST THE 60,000 MILE WARRANTY. THIS IS A KNOWN ISSUE AND THERE IS A TECHNICAL SERVICE BULLETIN (#19-2346) OUT FOR THE ISSUE. THE VEHICLE WAS STILL UNDER WARRANTY WHEN THE TECHNICAL SERVICE BULLETIN WAS ISSUED. IT'S UNFORTUNATE THAT FORD DOES NOT INFORM THE CONSUMER OF THE SERVICE BULLETINS. I AM NOW FACED WITH SPENDING $6,000+ TO REPLACE THE LONG BLOCK ENGINE ASSEMBLY.