NHTSA Complaint #11349146 — 2019 FORD EXPEDITION

CAUGHT FIRE AFTER USING FACTORY INSTALLED REMOTE STARTER. A FEW DAYS PRIOR TO THE FIRE, THE CRUISE CONTROL STOPPED WORKING, AFTER THE CRUISE CONTROL STOPPED WORKING, WE RECEIVED TWO WARNING LIGHTS ON THE DASH DISPLAY, SERVICE ADVANCE TRAC AND HILL DECENT CONTROL FAULT. I TOOK PHOTOS OF THE DASH WARNING AND ATTEMPTED TO SCHEDULE A SERVICE APPOINTMENT WITH THE DEALERSHIP, HOWEVER THE FIRE OCCURRED BEFORE WE COULD GET IT SERVICED. FORD SENT THEIR FIRE INVESTIGATORS TO INSPECT VEHICLE, BUT WE NEVER RECEIVED ANY EXPLANATION FOR THE CAUSE OF THE FIRE OR A COPY OF THEIR FINDINGS. THE FIRE NOT ONLY DESTROYED THE EXPEDITION, BUT ALSO CAUGHT OUR ATTACHED GARAGE ON FIRE, WHICH CAUSED US TO ALSO LOOSE ANOTHER VEHICLE ALONG WITH THE MAJORITY OF OUR HOUSE HOLD CONTENTS. THIS FIRE OCCURRED ON AN EARLY MORNING WHILE MOST OF OUR FAMILY WAS SLEEPING. WE COULD HAVE BEEN KILLED! IN ADDITION TO THE PHOTOS ATTACHED, I ALSO TOOK A BRIEF VIDEO OF THE FIRE AS THE FIRE DEPARTMENT WAS ARRIVING ON SCENE.