NHTSA Complaint #11343559 — 2016 JEEP CHEROKEE

I BOUGHT MY CAR BRAND NEW IN 2016. AT 33,000 MILES THE ENGINE FAILED RESULTING IN THE CAR SHAKING WHEN ACCELERATING IN MOTION AND THE ENGINE LIGHT CAME ON. I BROUGHT IT IN AND WAS TOLD THE SPARK PLUGS FAILED AND THEY WERE REPLACED. AT 58,000 MILES THE SAME THING HAPPENED AGAIN. I WAS TOLD IT WAS THE SPARK PLUGS AND THESE WERE REPLACED AGAIN. AT 74,100 IT HAPPENED A THIRD TIME. I BROUGHT IT TO A DIFFERENT DEALERSHIP. AT THIS TIME, THE CAR WAS ALMOST 10,000 OUT OF WARRANTY. THE DEALERSHIP INFORMED ME THAT THERE WAS OIL LEAKING OUT OF MY ENGINE ONTO MY SPARK PLUGS CAUSING THE SPARK PLUGS TO MUD UP AND FAIL AND THAT I WOULD NEED A NEW ENGINE. AFTER SOME ARGUING BACK AND FORTH, FCA, USA AGREED TO SUPPLY A NEW ENGINE IF I PAID FOR THE LABOR, WHICH I DID.