NHTSA Complaint #11343533 — 2016 TESLA MODEL X

WHILE DRIVING THE CAR ON JULY 31 AT ABOUT 7PM, THE CENTER TOUCHSCREEN WENT BLACK AND WOULD NOT RESET USING TESLA INSTRUCTIONS. VEHICLE WAS PARKED. THE A/C AND CLIMATE CONTROLS WERE THEREFORE STUCK IN THE ON POSITION WITH NO RECOURSE. ALL OTHER FUNCTIONS HANDLED BY TOUCHSCREEN WERE INOPERATIVE. TESLA ROADSIDE ASSISTANCE WAS CALLED ON MORNING OF AUG 1 FOR OIPTIONS, BUT RESET PROTOCOLS OFFERRED DID NOTHING TO HELP SOLVE THE PROBLEM. CAR TAKEN IN TO TESLA SERVICE CENTER ON AUG 2, WITH INOPERATIVE MCU IDENTIFIED AS THE CAUSE ON AUG 3. REPAIR COST ESTIMATED TO BE ABOUT $1500. I THEN FOUND OUT THE REPAIR WAS OUT OF WARRANTY ONLY BECAUSE TESLA HAD SHORTENED THE WARRANTY BY 2 YEARS AFTER I PURCHASED THE VEHICLE. IF THE WARRANTY WAS AS STATED WHEN THE CAR WAS PURCHASED, THIS REPAIR WOULD HAVE BEEN COVERED BY TESLA. SORRY, NO USEFUL PICS OR DOCS APPY AT THIS POINT, AS REPAIR HAS NOT YET BEEN MADE.