NHTSA Complaint #11343194 — 2017 FORD FUSION ENGINE

Complaint Details

ODI Number	11343194
Vehicle	2017 FORD FUSION
Component	ENGINE
Date of Incident	July 5, 2020
Date Filed	August 4, 2020
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

COOLANT GOT INTO THE CYLINDER DUE TO A KNOWN ISSUE WITH THIS MOTOR. A SOFTWARE UPDATE WAS OFFERED TO TRY AND PREVENT THE PROBLEM BUT THE DAMAGE HAD ALREADY BEEN DONE. THE CAR HAS 65000 MILES AND IS 5000 OVER THE WARRANTY. FORD WAS CONTACTED BY MYSELF AND THE LOCAL FORD DEALER AND THEY WILL NOT HELP AT ALL. THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE LOCAL GARAGE AND THEY CHANGED THE SPARK PLUGS AND THEN AT AROUND 60000 MILES THE LIGHT KEPT COMING ON AND OFF. AFTER ABOUT A WEEK THE CAR STARTED SHAKING REALLY BADLY UPON START UP. THE SOFTWARE UPDATE WAS ISSUED AND I TOOK IT TO THE FORD DEALER AND THEY SAID IT IS A KNOWN ISSUE WITH THIS MOTOR AND FORD HAS YET TO OFFER A RECALL.

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