NHTSA Complaint #11342748 — 2015 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11342748
Vehicle	2015 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	July 13, 2020
Date Filed	August 2, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

A COUPLE OF WEEKS AGO, TOUCHSCREEN/MEDIA CONTROL UNIT BECOME BLACK AND MY 2015 TESLA MODEL S LOST REAR VIEW CAMERA FUNCTIONTIONALITY ALONG WITH OTHER THINGS.*DT TESLA SUGGESTED ME TO DO SOFT/HARD REBOOT THE SYSTEM BUT IT DIDN'T DO ANYTHING. THEN, I WAS SUGGESTED BY TESLA TO VISIT THE SERVICE CENTER AND REPLACE THE MCU OR UPGRADE TO MCU2 AT MY OWN COST. LOSING REAR VIEW CAMERA FUNCTIONALITY IS A BIG SAFETY ISSUE AND IT LOOKS LIKE I AM NOT THE ONLY ONE. THERE IS AN OPEN INVESTIGATION (HTTPS://STATIC.NHTSA.GOV/ODI/INV/2020/INOA-PE20010-4553.PDF) AND IT LOOKS LIKE EMMC MEMORY WEAR-OUT IS SUSPECTED AS A CAUSE.

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