NHTSA Complaint #11342710 — 2009 SATURN VUE

CARE WAS PARKED IN STORE PARKING LOT. WHEN I ATTEMPTED TO REMOVE THE KEY FROM THE IGNITION, KEY WOULD NOT MOVE FROM ACC TO PARK. CAR WOULD START, BUT NO MATTER WHAT I TRIED, I COULD NOT REMOVE THE KEY. DROVE TO DEALER WHO TOLD ME IT WAS THE SHIFTER. GAVE ME A WORK-AROUND: MOVE AUTOMATIC GEAR TO M (MANUAL) THEN PUSH UP HARD TO P (PARK.). THE KEY COULD THEN BE REMOVED. THIS POSES A SAFETY ISSUE IF WORK-AROUND WAS NOT KNOWN. THERE'S A DANGER TO LEAVING THE CAR, UNABLE TO LOCK IT AND RUNNING THE BATTERY DOWN. IF THE CAR HAD BEEN IN A CRASH WITH THE NEED TO IMMEDIATELY LEAVE THE VEHICLE, THERE WOULD BE A RISK TO PASSENGERS, NEARBY PEDESTRIANS, OTHER DRIVERS AND PROPERTY. WHEN I CALLED THE DEALER TO CONFIRM SERVICE NEEDED AND SET AN APPOINTMENT FOR SERVICE, I WAS TOLD THAT I SHOULD NOT WAIT AND COME IN IMMEDIATELY.