NHTSA Complaint #11341240 — 2019 FORD ESCAPE

STARTING APPROXIMATELY OF APRIL OF THIS YEAR, NOTICED THAT THE CAR WAS SURGING AND "MISSING" ON START. THOUGHT IT MAY HAVE BEEN A SPARK PLUG OR SUCH GOING BAD AND IT WASN'T HAPPENING WITH EVERY START. THEN MIDDLE OF MAY, IT WAS DAILY ON EVERY START AND WAS SURGING HARDER AND SPUTTERING. THE TACHOMETER WOULD EVEN RISE AND FALL IN QUICK SUCCESSION. ON MAY 20TH, THE ENGINE LIGHT CAME ON AND TOOK IT TO MY DEALERSHIP. BEFORE EVEN LOOKING AT MY VEHICLE, AFTER DESCRIBING TO THEM WHAT WAS HAPPENING, THEY ALREADY KNEW WHAT WAS WRONG AND WHAT THE REMEDY WOULD BE. THEY STILL PUT MY CAR ON THE COMPUTER AND LOOKED IT OVER, BUT CAME OUT WITH THE CONCLUSION THAT THE ENGINE WOULD NEED REBUILT. FAST FORWARD 2 MONTHS LATER, FINALLY GOT ALL THE PARTS IN TO REBUILD THE ENGINE, HOWEVER MY DEALERSHIP IS SMALL AND DO NOT HAVE A LOANER VEHICLE FOR ME AT THIS TIME. I AM UNDERSTANDING OF THAT. BUT THE CAR IS NOW DOING THIS ON EVERY START REGARDLESS IF I JUST STOPPED AT THE POST OFFICE FOR 5 MINUTES. THIS MORNING, IT SPUTTERED HARD AND THEN SHUT OFF FOR THE FIRST TIME. IT IS ALSO AFFECTING HOW IT SHIFTS FROM P TO D AND CAN TELL A DIFFERENCE WHEN TAKING OFF FROM A STOP. CALLED FORD TO SEE IF THEY ACKNOWLEDGED THIS ISSUE, THEY KEPT CIRCLING BACK TO THE DEALERSHIP AND THE IMPENDING REPAIR. I FINALLY STATED THAT I JUST WANTED TO KNOW IF FORD WAS ACKNOWLEDGING THIS ISSUE AND WAS REFERRED TO A REGIONAL CUSTOMER SERVICE MANAGER NAMED JESSICA. SHE CALLS AND WAS LESS THAN FRIENDLY AND KEPT THROWING THE WORD "RECALL" AROUND, BUT THERE IS NO ACTIVE RECALL. SHE KEPT SAYING THAT MY VEHICLE WAS GETTING REPAIRED FOR A RECALL, AND I TOLD HER NO, IT IS GETTING REPAIRED BECAUSE I REPORTED ISSUES WITH MY VEHICLE. I'M OVER IT. I DO NOT FEEL SAFE IN MY VEHICLE AND HAVE READ OTHER COMPLAINTS THAT OTHERS HAVE HAD TO HAVE MULTIPLE REBUILDS OF THEIR ENGINE AND THE PROBLEM NEVER SOLVED.