NHTSA Complaint #11339728 — 2015 KIA OPTIMA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11339728
Vehicle	2015 KIA OPTIMA
Component	ELECTRICAL SYSTEM
Date of Incident	December 5, 2019
Date Filed	July 16, 2020
Mileage	138,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

I PURCHASED A NEW 2015 KIA OPTIMA. COMPLETED REGULAR MAINTANENCE ON IT, AND THE ENGINE FAILED (LOCKED UP) AT 138,000 MILES. LATER, I WAS ADVISED THE 2015 KIA OPTIMA AND OTHER KIA'S WERE FOUND TO HAVE FAULTY ENGINES. KIA DID NOT OFFER ASSISTANCE AT THE TIME, BUT ARE NOW OFFERING ASSISTANCE SINCE I HAVE TRADED THE KIA WITH A LOCKED MOTOR. I HAVE BEEN GIVEN THE RUN-AROUND FOR WEEKS AND TODAY A "REGIONAL MANGER" CALLED AND OFFERED ZERO ASSISTANCE AND BASICALLY TOLD ME THE FAULTY MOTOR WAS NOT THEIR PROBLEM. WHEN THE MOTOR LOCKED UP, I WAS PASSING A CAR ON THE HIGHWAY. THE OPTIMA STALLED WHILE I WAS IN ON-COMING TRAFFIC, AND THEN THE MOTOR DIED. I WAS ABLE TO PULL OVER SAFETLY, AND THE CAR SMELT LIKE AN ELECTRICAL FIRE, IT NEVER STARTED AGAIN.

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