NHTSA Complaint #11331626 — 2020 JEEP COMPASS

PURCHASED A 2020 COMPASS ON MAY 28TH, 2020 WITHIN THE FIRST WEEK IT SHUT DOWN OR STALLED COMPLETELY AT A STOP STREET, HAD TO PUT THE CAR IN PARK AND HIT THE RESTART BUTTON. I WAS NOT SURE IF THIS HAD SOMETHING TO DO WITH THE AUTO STOP/START SO I SWITCHED THIS FUNCTION OFF AND IN THE FOLLOWING WEEKS IT DIED 2 MORE TIMES ONCE WHEN DRIVING THROUGH AN INTERSECTION THE NEXT TIME WHEN I WAS STARTING OFF AT A STREET LIGHT, THIS IS NOT NORMAL SO ON JUNE 26TH I RETURNED THE CAR TO THE DEALERSHIP AND FILLED A CLAIM WITH JEEP CUSTOMER SERVICE. THE SERVICE DEPARTMENT PHONED AND SAID THEY HAD THE SAME ISSUE AND IT MIGHT HAVE SOMETHING TO DO WITH FUEL. IN THE INTERIM I RESEARCHED THIS ISSUE AND THERE ARE HUNDREDS OF COMPLAINTS ON LINE FROM 2018-2020 COMPASS AND CHEROKEE LATITUDE OWNERS, ALL COMPLAINING ABOUT THE OIL CONSUMPTION, STALLING, DANGERS OF CAUSING AN ACCIDENT ETC. WHEN I PURCHASED THE CAR IT HAD 37 MILES I RETURNED IT IN LESS THAN 1 MONTH AND IT ONLY HAD 240 MILES AS WE HARDLY DROVE IT DUE TO LOCKDOWN AND WORKING FROM HOME. IF CHRYSLER/JEEP DOES NOT ACCEPT THE CAR BACK AND REFUND MY DEPOSIT I WILL HAVE A LEMON LAW LAWYER GET INVOLVED. I HAVE NO CONFIDENCE IN DRIVING THE CAR AND GET ANXIETY ATTACKS JUST THINKING ABOUT DRIVING THIS SUV AGAIN, I CANNOT HAVE IT STALL WHILE IN MOTION DUE TO THE DANGER IT POSES TO MY SAFETY AND OTHER DRIVERS SAFETY. PLEASE REVIEW THIS WITH ALL THE COMPLAINTS ON THE INTERNET. WE WERE ALWAYS DRIVING ON THE CITY STREETS WHEN THESE HAPPENED BUT IT STALLED AND WE HAD TO RESTART IT EACH TIME EVEN THE SERVICE DEPARTMENT WHO TRIED TO FIGURE IT OUT SAID IT STALLED WHEN THEY TEST DROVE IT, THIS COMPASS IS FLAWED AND DANGEROUS IT SHOULD BE TAKEN OFF THE ROAD, ESPECIALLY SINCE CHRYSLER/JEEP KNEW OF THESE PROBLEMS WITH THE COMPASS SINCE 2018, THEY ARE PUTTING PROFITS OVER SAFETY AND ACCIDENTS WILL HAPPEN AND LIVES WILL BE LOST DUE TO THE STALLING ISSUES.