NHTSA Complaint #11331590 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11331590
Vehicle	2017 FORD ESCAPE
Component	ENGINE
Date of Incident	June 18, 2020
Date Filed	June 29, 2020
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

CHECK ENGINE LIGHT APPEARED. TOOK TO A ASE TECH WHO TOLD ME IT LOOKS LIKE COOLANT LEAKED INTO CYLINDER BLOCK, INSTRUCTED ME TO TAKE TO DEALERSHIP. DEALERSHIP CONFIRMED ON 6/18 THAT ENGINE NEEDS REPLACEMENT FROM DAMAGE. FOUND ON FORD WEBSITE THAT SOFTWARE UPDATE NEEDED FOR MY VEHICLE OR WILL CAUSE COOLANT TO INTRUDE INTO ENGINE BORE WHICH CAN LEAD TO ENGINE DAMAGE. CONTACTED FORD AND THEY WILL NOT COMPENSATE OR HELP WITH ANY OF THE COST OF REPAIRS BECAUSE IS PAST WARRANTY. AGAIN 6/26 RECEIVED A NOTICE TO UPDATE SOFTWARE TO PREVENT DAMAGE BUT THIS HAS ALREADY HAPPENED TO ME. TOTAL COST OF REPAIRS ARE $5335 OUT OF POCKET.

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