NHTSA Complaint #11325158 — 2014 FORD ESCAPE

PURCHASED 3/28/20, MILEAGE 78,277; 4/8/20 VEHICLE STALLED PULLING OUT OF DRIVEWAY AFTER WARNING LIGHT INDICATED "COOLANT LOW," "STOP SAFELY" - VEHICLE STOPPED ITSELF AND WOULD NOT RESTART; 4/9/20 LEFT VEHICLE AT FORD DEALER SERVICE DEPT.; 4/13/20 DIAGNOSED WITH BLOWN HEAD GASKET DUE TO COOLANT LEAKAGE, ENGINE REPLACEMENT REQUIRED; 4/23/20 INFORMED THAT ENGINE WAS ON BACK ORDER; 5/18/20 5 PM, (OVER 1 MONTH LATER) REPAIRS COMPLETED, PICKED UP FROM DEALERSHIP; DROVE APPROX 3 MI., STOPPED FOR 10 HRS; 5/19/20 3:30 AM, DROVE APPROX 10 MILES, STOPPED FOR 1/2 HR; DROVE OFF FROM 2ND STOP, VEHICLE STALLED WITHIN 3 MILES AFTER WARNING LIGHT INDICATED "COOLANT LOW," "STOP SAFELY," AND TEMP GAUGE MAXED OUT ON HOT, VEHICLE DIED AND WOULD NOT RESTART, LEAVING ME STRANDED ON THE SIDE OF A RURAL HIGHWAY AT 4 IN THE MORNING. OPENED HOOD JUST IN TIME TO SEE REMAINING COOLANT DRAINING FROM RESERVOIR. ALTHOUGH I HAVE A NEW, UNOPENED JUG OF COOLANT, LOCATION OF THE RESERVOIR REQUIRES A FUNNEL TO ADD COOLANT !!! - (CAR DOES NOT COME EQUIPPED WITH FUNNEL AND OWNER'S MANUAL FAILS TO MENTION THIS!) CAUGHT A RIDE WITH SHERIFF'S UNIT THAT JUST HAPPENED TO BE PASSING BY. 5/19/20 VEHICLE BEING TOWED BACK TO SERVICE DEPT.; CURRENT MILEAGE 79,079. *TR