NHTSA Complaint #11323858 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11323858
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	April 30, 2020
Date Filed	May 8, 2020
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 40 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT WAS INFORMED VIA AN APP ON HIS CELLPHONE TO PULL OVER AND STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VEHICLE OVERHEATED AND CAUSED THE ENGINE TO CRACK. THE TECHNICIAN ALSO STATED THAT THE TRANSMISSION NEED TO BE REPAIRED. THE VEHICLE WAS TAKEN TO GENE MESSER FORD (6000 WEST 19TH, LUBBOCK, TX 79407, (806) 788-2222) WHERE THE TECHNICIAN CONFIRMED THAT THE ENGINE BLOCK WAS CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED HOWEVER, THE SAME DEALER REPURCHASED THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *BF*JB

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