NHTSA Complaint #11323592 — 2011 FORD FUSION POWER TRAIN

Complaint Details

ODI Number	11323592
Vehicle	2011 FORD FUSION
Component	POWER TRAIN
Date of Incident	April 11, 2020
Date Filed	May 6, 2020
Mileage	145,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY FORD FUSION HYBRID HAS RECENTLY STOPPED WORKING AS A HYBRID AND RUNS MAINLY ON THE GAS ENGINE. AFTER REVIEWING SIMILAR PROBLEMS WITH THIS VEHICLE BY OTHER OWNERS, I NOW UNDERSTAND THAT THE HIGH VOLTAGE BATTERY (HVB) SEEMS TO BE PRE-PROGRAMMED TO BECOME INOPERABLE AFTER APPROXIMATELY 9 YEARS EVEN THOUGH THERE IS REALLY NOTHING WRONG WITH THE BATTERY. THE POSTS I'VE READ SUGGEST RESETTING THE AGE OF THE HVB BY USING THE APPROPRIATE HARDWARE AND SOFTWARE. MY QUESTION IS WHY DOESN'T FORD MOTOR CO. SERVICE DEPARTMENT ALERT CUSTOMERS TO THIS EASY FIX? *TR

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