NHTSA Complaint #11322840 — 2017 FORD ESCAPE

TIRES issue reported to NHTSA

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Complaint Details

ODI Number	11322840
Vehicle	2017 FORD ESCAPE
Component	TIRES
Date of Incident	April 24, 2020
Date Filed	April 30, 2020
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2017 FORD ESCAPE EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, TIRE SIZE: 235/45/R19, DOT NUMBER: A3E647LB2617. WHILE DRIVING 45 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE AS THE TIRE PRESSURE WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND CALLED FOR ROAD SIDE ASSISTANCE. ROAD SIDE ASSISTANCE ARRIVED AND REPLACED THE TIRE. THE CONTACT INFORMED QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169) OF THE FAILURE HOWEVER, THE DEALER OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000.

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