NHTSA Complaint #11321953 — 2014 CADILLAC SRX

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PURCHASED, THE CONTACT BECAME AWARE OF A FRACTURE TO THE ELECTRONIC CONTROL PANEL. RAMEY PRINCETON CHEVROLET (135 FAIRMONT DR, PRINCETON, WV 24740, (304) 425-2134) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FRACTURE WAS NORMAL WEAR AND TEAR. THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER OFFERED TO PROVIDE A MINIMAL FINANCIAL ASSISTANCE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE APPROXIMATE FAILURE MILEAGE WAS 51,248.