NHTSA Complaint #11321726 — 2016 TOYOTA COROLLA

DOLAN TOYOTA SCION INFORMED ME THAT MY BRAKE CALIPER WAS LEAKING--I WOULD HAVE TO REPLACE THE ASSEMBLY CYLINDER-- IT COULD NOT BE REPAIRED. I NEEDED NEW PADS AND THE ROTORS TO BE RESURFACED. THE CAR WAS UNSAFE TO DRIVE I HAD TO HAVE THEM REPAIR IT. TOTAL BILL: $794.01. THE ISSUE IS WHY DID THIS HAPPEN? SEVERAL MECHANICS AND EVEN THE SERVICE MANAGER AT DOLAN AGREED THAT THIS WAS A RARE EVENT ON A CAR WITH 35651 MILES. IT POINTS TO A DEFECTIVE PART OR A PROBLEM IN THE MANUFACTURING/ASSEMBLY PROCESS. THE WARRANTY HAS RUN OUT ON THIS VEHICLE, BUT I THINK TOYOTA SHOULD ACCEPT SOME RESPONSIBILITY IN THIS CASE. THEY SOLD ME A CAR WITH DEFECTIVE BRAKES THAT COULD HAVE CAUSED AN ACCIDENT. THIS IS A SERIOUS ISSUE. I CALLED TOYOTA MOTOR SALES,USA, INC, I THINK THEY SHOULD BE RESPONSIBLE FOR THE WHOLE $794.01 BILL OR AT LEAST A PART OF IT! THE DISAGREED WITH ME--THEY WANT NO RESPONSIBILITY FOR SELLING ME A CAR WITH DEFECTIVE BRAKES THAT COULD HAVE CAUSED AN ACCIDENT. THIS SHOULD NOT HAVE HAPPENED--THEY ARE RESPONSIBLE. COULD YOU INVESTIGATE? I HAVE INCLUDED A COPY OF THE REPAIR INVOICE AND A COPY OF AN E MAIL FROM TOYOTA MOTOR SALES. MY CASE NUMBER IS:[XXX] AND THEIR NUMBER IS: 800-331-4331. PLEASE LET ME KNOW IF YOU NEED ANY FURTHER INFORMATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *LN*JB