NHTSA Complaint #11321535 — 2014 CHEVROLET CAPTIVA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11321535
Vehicle	2014 CHEVROLET CAPTIVA
Component	ELECTRICAL SYSTEM
Date of Incident	April 30, 2019
Date Filed	April 19, 2020
Mileage	43,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE IGNITION SWITCH ON MY 2014 CHEVY CAPTIVA GETS STUCK AND IT DOES NOT ALLOW THE KEY TO BE REMOVED WHEN TURNING IT OFF WHEN STATIONARY. UPON PERSONAL RESEARCH IT WAS DISCOVERED THAT THIS MODEL HAS HAD THIS ISSUE WITH COUNTLESS DRIVERS (TYPICALLY AT 40K-50K MILES) AND IS NOT ADDRESSED BY GM AS A RECALL OR SAFETY ISSUE. HOWEVER, WHEN THE SWITCH IS UNABLE TO BE REMOVED IT IS A SENSORY ISSUE, THE VEHICLE KEY IS ALSO ABLE TO COME OUT WHILE ON DRIVE. A SIMPLE SEARCH 'CHEVY CAPTIVA KEY STUCK' WILL RESULT IN MANY SUCH INCIDENTS.

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