NHTSA Complaint #11321297 — 2018 LEXUS RX350

STRUCTURE:BODY issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11321297
Vehicle	2018 LEXUS RX350
Component	STRUCTURE:BODY
Date of Incident	April 15, 2020
Date Filed	April 16, 2020
Mileage	9,825 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HITTING THE BUILDING. IN THE PAST IT HAS STOPPED THE CAR BUT ONLY MOST OFTEN IT DOES NOT WORK...NO ONE WAS INJURED NOR WERE ANY PEOPLE ON THE PARKING AREA AFFECTED. *TR

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