NHTSA Complaint #11320675 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11320675
Vehicle	2017 FORD EDGE
Component	ENGINE
Date of Incident	April 8, 2020
Date Filed	April 9, 2020
Mileage	61,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ENGINE: 2.0 ECOBOOST MILEAGE: 61800 CHECK ENGINE LIGHT CAME ON, ERROR P0302 SHOWED UP. OEM SPARK PLUGS ARE PLACED IN, ALONG WITH A SET OF NEW COIL PACKS. CEL WAS STILL ON, RAN A COMPRESSION TEST AND SAW COOLANT BEING SQUIRTED OUT OF CYL 2, SIGNIFYING EITHER A CRACKED HEAD, OR BLOWN HEAD GASKET. CONTACTED FORD, WHO REFERRED ME TO THE LOCAL DEALER, WENT INTO DEALER AND WAS QUOTED $200 FOR JUST THE "DIAGNOSTIC." MADE ME AWARE THAT FORD MAY REQUIRE A TEAR DOWN BEFORE EVEN EXTENDING ASSISTANCE IN THE REPAIR. SINCE VEHICLE WAS OUT OF WARRANTY PERIOD I WAS QUOTED $4400 FOR TEAR DOWN. VEHICLE WAS NOT REPAIRED.

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