NHTSA Complaint #11319921 — 2014 FORD ESCAPE

MY 2014 FORD ESCAPE HAD A RECALL PERFORMED RECENTLY 17S09 COOLANT LEVEL SENSOR SYSTEM, BEFORE THIS RECALL WAS PERFORMED ON MY VEHICLE, MY VEHICLE WAS PERFECTLY FINE, I'VE ONLY HAD ISSUES WITH THE REAR DOOR LATCH, THAT WAS BROKEN ( ALSO A RECALL) AND FOR THIS REASON IS WHY MY VEHICLE WAS TAKEN TO THE FORD SERVICE DEPARTMENT. IT WAS THEN, WHEN THE SERVICE TECH RECOMMENDED TO HAVE THE COOLANT LEVEL SENSOR SYSTEM REPLACED PER THE RECALL. SINCE THEN, MY VEHICLE HAS NOT BEEN THE SAME, THE VEHICLE HAS BEEN BACK TO THE SERVICE DEPARTMENT WITH THE SAME ONGOING COMPLAINT ,THE ENGINE LIGHT RECENTLY CAME UP ALERTING THAT MY VEHICLE WAS OVERHEATING, THOU THE VEHICLE WAS SITTING IN MY WORK PARKING LOT FOR 10 HRS. THE VEHICLE WAS TAKEN BACK TO THE SERVICE DEPARTMENT, AND AFTER 2 DAYS, I WAS INFORMED THAT THE TECH FOUND COOLANT IN MY ENGINE, THEREFORE, MY VEHICLE WOULD NEED A NEW ENGINE. MY VEHICLE WAS PERFECTLY FINE BEFORE THE SERVICE DEPARTMENT BEGAN PERFORMING THE RECALL UPGRADES. THIS IS THE FAULT OF THE SERVICE DEPARTMENT FOR LACKING KNOWLEDGE ON HOW TO PROPERLY INSTALL THE RECALL COMPONENTS, FAILED TO MITIGATE FUTURE DAMAGE TO MY ENGINE. IN MY RESEARCH, I FOUND THAT FORD IS AWARE OF THIS ISSUE AND HAS FAILED TO PROPERLY COMPENSATE THE CONSUMER OR PROTECT THE CONSUMER FROM THIS LOSS.