NHTSA Complaint #11319126 — 2017 FORD FUSION ENGINE

Complaint Details

ODI Number	11319126
Vehicle	2017 FORD FUSION
Component	ENGINE
Date of Incident	March 24, 2020
Date Filed	March 24, 2020
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

CHECK ENGINE LIGHT KEEPS COMING ON SAYING THAT ITS ENGINE MISFIRE IN CYLINDER 2. . MY MECHANIC REPLACED THE SPARK PLUG IT HAPPENED AGAIN, WE REPLACED THE COIL AND IT DID IT AGAIN. FINALLY THEY TOLD ME THAT THE COOLANT WAS LEAKING INTO THE CYLINDER WHICH IS CAUSING A MISFIRE AND THEREFORE HAS ALSO CRACKED THE BLOCK ON THE ENGINE. I GET HOME AND THERE IS A NOTICE FROM FORD. RECALL 19B37 TO REPROGRAM THIS ISSUE. I SCHEDULED THE UPDATE TO BE DONE AND FORD TELLS ME I NEED A NEW ENGINE NOW. I AM WAITING TO HEAR BACK FROM FORD AS TO HOW THEY WILL HELP, SEEING AS THOUGH I JUST BOUGHT THE CAR FROM THEIR DEALERSHIP LESS THAN A YER AGO BUT HAVE NO WARRANTY. THEY TRIED TO CHARGE ME A DIAGNOSTIC FEE AS WELL FOR THIS ISSUE WHICH I REFUSED TO PAY SINCE IT IS PART OF THE RECALL.

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