NHTSA Complaint #11318396 — 2016 VOLVO XC90

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11318396
Vehicle	2016 VOLVO XC90
Component	ENGINE
Date of Incident	March 2, 2020
Date Filed	March 17, 2020
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE PULLEY ON THE ALTERNATOR FAILED SO THE SERPENTINE BELT FELL LOSE AND ENDED UP BEHIND THE ENGINE WHERE THE TIMING BELT IS LOCATED. THIS CAUSED THE ENGINE TO LOSE TIMING AND DAMAGED ALL THE VALVES, CYLINDERS, AND ENGINE BLOCK. NOW THE VOLVO DEALER IS TELLING ME THE ENGINE CAN'T BE REPAIRED AND WILL NEED TO BE REPLACED WITH A NEW ONE THAT WILL COST $16,000.00. THIS HAPPENED WHILE THE VEHICLE WAS BEING DRIVEN ON THE FREEWAY AND ARTERIAL STREETS. THE DAMAGE TO THE ENGINE WAS CAUSED BY THE FAILURE OF THE ALTERNATOR PULLEY. THIS SHOULD BE A RECALL.

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