NHTSA Complaint #11318253 — 2011 INFINITI QX56 ENGINE

Complaint Details

ODI Number	11318253
Vehicle	2011 INFINITI QX56
Component	ENGINE
Date of Incident	February 1, 2020
Date Filed	March 16, 2020
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ENGINE IS MAKING LOUD WHINING NOISE AND JERKS. NOISE IS HEARD WHEN THE TRUCK STARTS AND IS ON IDDLE. THERE WAS A SERVICE BULLETIN ISSUED IN 2016 ITB16-015. WE WERE NEVER NOTIFIED OF THIS CAMPAIGN. WHEN CALLING INFINITY CORPORATE THEY DENIED FIXING THE ISSUE BECAUSE THEY COULD NOT SEE THE MAINTENANCE RECORD FOR THE TRUCK SINCE IT WAS NOT TAKEN TO AN INFINITY DEALER. THE TRUCK GETS MAINTENANCE FROM OTHER PLACES LIKE JIFFY LUBE ETC. OUR CLAIM WAS DENIED THEY SAID THE CAMPAGIN EXPIRED IN FEBRUARY 2018.

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