NHTSA Complaint #11317735 — 2014 FORD ESCAPE

MY 2014 FORD ESCAPE OVERHEATED AS A RESULT OF A CRACK IN THE COOLANT DEGAS BOTTLE. THERE WAS NO INDICATION OF LOW COOLANT LEVEL PRIOR TO THE INCIDENT. FORD REPLACED THE DEGAS BOTTLE TO CORRECT THE PROBLEM AND I PAID THE WARRANTY DEDUCTIBLE. UPON INVESTIGATION, I DISCOVERED RECALL 17S09 WHICH IS PERTINENT TO A LOW COOLANT WARNING SYSTEM ISSUE. ACCORDING TO THE DOCUMENT, MY 2014 FORD ESCAPE, BUILT IN LOUISVILLE IN MAY OF 2014 IS ONE OF THE AFFECTED VEHICLES. (PLEASE SEE ATTACHMENT) I HAVE TWO CONCERNS. FIRST AND FOREMOST, MY VEHICLE HAS EXPERIENCED OVERHEATING WITH ALMOST NO WARNING OF A LOW COOLANT CONDITION. I BELIEVE THERE SHOULD HAVE BEEN WARNING OF A LOW COOLANT SITUATION PRIOR TO THE EVENT, INDICATING THE CORRECTIONS TO THE SYSTEM PER 17S09 MAY BE NECESSARY TO PREVENT DAMAGE TO MY VEHICLE'S ENGINE. SECOND, I PAID FOR A REPAIR UNDER MY EXTENDED WARRANTY THAT SHOULD HAVE BEEN INCLUDED WITHIN THE SCOPE OF 17S09. THE FORD DEALERSHIP TOLD ME THEY CANNOT COMPLETE THIS RECALL UNLESS NOTIFIED BY FORD MOTOR COMPANY. CAN YOU PLEASE INVESTIGATE THIS CONCERN? MY EXTENDED WARRANTY WILL EXPIRE IN JUNE.