NHTSA Complaint #11316212 — 2015 BMW X5

GOOD MORNING. MY NAME IS [XXX]. I AM THE NEW PURCHASER OF A 2015 BMW 35I X5. I RECENTLY GOT THE SUV AT BOCH TOYOTA IN ATTLEBORO MA ON FEB 8 2020. THE SALESMEN STATED HE COULDN'T REALLY TELL ME ANYTHING ABOUT THE SUVS FEATURES, BECAUSE HE ONLY KNOWS ABOUT TOYOTAS. THE SUV I WAS INTERESTED IN, JUST SO HAPPENS TO BE THE BMW X5 THAT WAS THERE. I LOOKED OVER EVERYTHING AS FAR AS THE LITTLE KNOWLEDGE I HAVE ABOUT THE FUNCTIONING FEATURES OF THE SUV AND CAME ACROSS AN ISSUE WITH THE BACK UP CAMERA IMAGE NOT APPEARING WHEN U SHIFT THE CAR INTO REVERSE. I THOUGHT IT WAS THE NEW WAY THE IMAGES APPEARS, WITH JUST THE CAR POPS UP BUT THE IMAGES OF THE ACTUAL SURROUNDINGS BEHIND SHOWS JUST A BLACK SCREEN. I ASKED TOYOTA IF THEY CAN HELP ME FIND FIX THIS PROBLEM, AS I JUST GOT THE TRUCK AND WITHOUT KNOWING THE REVERSE CAMERA JUST SO HAPPEN NOT TO WORK, I WOULD NOT HAVE PURCHASED IT. THIS OF COURSES WAS AFTER I SIGNED ALL MY PAPER WORK FOR PURCHASE OF THE SUV. I ONLY HAVE A 60 DAY LEMON LAW WARRANTY LEFT NARROWING MY CHANCES TO GETTING THIS FIXED WITHOUT PAYING OUT OF POCKET EXPENSES. I WAS VERY POLITE TO THEM AND THEY STARTED TO ATTACK ME. THEY SAID THAT I CAN USE MY BODY TO TURN AROUND AND LOOK WHILE REVERSING AND THAT U DO NOT FAIL A SAFETY INSPECTION FOR THE BACKUP CAMERA. WELL THAT IS BESIDE THE POINT. YOU BUY A TRUCK THAT IS REALLY NOT THAT MUCH OLD, YOU WOULD THINK THE BACKUP CAMERA SHOULD NOT HAVE THIS PROBLEM AND IT COMES WITH THE SUV FOR A REASON. I FEEL LIKE I'M THE ONLY DUMMY THAT PICKED ONE NOT REALIZING IT NEVER WORKED. SINCE THEY WONT EVEN BUDGE AT TRYING TO HELP FIX THIS ISSUE, I HAVE BEEN CALLING PLACES AND GOOGLING AROUND MY OPTIONS BEFORE THE NEXT 30 DAYS IS OVER, THEN I WILL BE STUCK WITH A BLACK BACK UP CAMERA IMAGE. I HAVE SEEN THE RECALLS FOR EVEN THE NEW BMW TRUCKS WITH THE SAME ISSUE THE BACKUP CAMERA IMAGE STAYS STUCK. I DON'T WANT TO CAUSE A ACCIDENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR