NHTSA Complaint #11311103 — 2014 FORD ESCAPE

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE LOW COOLANT LEVEL WARNING LIGHT AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOST MOTIVE POWER. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE FAILURE PERSISTED. CHRIS AUFFENBERG LINCOLN LOCATED AT 5840 MO-100, WASHINGTON, MO 63090, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO A DIFFERENT INDEPENDENT MECHANIC AND REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT WAS THEN INFORMED THAT THE TRANSMISSION CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE CONTACT STATED THAT AFTER THE SOFTWARE UPDATE WAS PERFORMED, THE COOLANT WARNING LIGHT ILLUMINATED. THE CONTACT ALSO BECAME AWARE OF A COOLANT LEAK. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE MECHANIC REPLACED THE TRANSMISSION COOLER ASSEMBLY HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.