NHTSA Complaint #11307769 — 2014 FORD FUSION

THE PROBLEM BEGAN IN FEBRUARY 2019 WHEN THE DESCRIBED CAR BEGAN TO STALL WHILE IN DRIVE, REVERSE AND/OR PARK. CAR SHAKES VIOLENTLY AND THEN DIES STATING 'PRESS BRAKE TO START'. AFTER THE CAR IS PUT IN PARK, TURNED OFF AND BACK ON, CAR RESUMES NORMAL FUNCTION. AFTER FIRST TAKING IN THE CAR, THE TURBOCHARGER WAS FOUND TO BE THE CULPRIT. AFTER GETTING A VERY EXPENSIVE REPAIR DONE, THE PROBLEM RETURNED SHORTLY AFTER. TRAVELING ACROSS THE COUNTRY, THE PROBLEM HAPPENED AGAIN. AFTER RETURNING HOME AND HAVING MORE WORK DONE, THE PROBLEM CONTINUED TO HAPPEN. WHEN ON CITY ROADS, IN THE DRIVEWAY OR PARKING LOTS, THE STALLING CONTINUED. IN ONLY NINE MONTHS, THE NEW SPARK PLUGS NEEDED TO BE REPLACED AND TWO ENGINE COILS HAD FAILED. THEN AFTER THIS WORK WAS COMPLETED, THE PROBLEM CONTINUED BUT NO ENGINE LIGHT HAD COME ON. THEN IN DECEMBER 2019 THE CAR WAS TAKEN TO A FORD DEALERSHIP IN KANSAS TO BE DIAGNOSED. AFTER CLAIMING THE TRANSMISSION NEEDED WORK OR EVEN WORSE POSSIBLE REPLACEMENT, I WAS FACED WITH THE QUESTION OF WHETHER OR NOT TO KEEP THE CAR. AFTER THE CAR WAS FINISHED AT THE DEALERSHIP WITH NO REPAIR DONE OTHER THAN A RECALL, THE ENGINE LIGHT CAME ON AND THE PROBLEM BECAME WORSE: MORE FREQUENT AND MORE INTENSE SHAKING. AFTER MULTIPLE CALLS MADE TO THE DEALERSHIP TO INQUIRE ABOUT AFTER MARKET WARRANTY COVERAGE ON THE REPAIR, THE DEALERSHIP HAS NOT CALLED BACK.