NHTSA Complaint #11307636 — 2019 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11307636
Vehicle	2019 FORD ESCAPE
Component	ENGINE
Date of Incident	February 5, 2020
Date Filed	February 7, 2020
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

PURCHASED VEHICLE APRIL 2019. ALMOST IMMEDIATELY HEARD COOLANT GURGLING SOUND COMING FROM ENGINE WHEN ENGINE AUTO TURNED OFF AT STOP LIGHT. I WAS TOLD THAT THIS SOUND WAS NORMAL. JANUARY RECEIVED NOTICE FROM FORD THAT MY VEHICLE NEED PCM REPROGRAMMING. DAY AFTER REPROGRAMMING I BEGAN TO RECEIVE CHECK ENGINE WARNINGS. SOON AFTER THE HEATER WOULD NOT WORK WHEN CAR WAS NOT IN GEAR. TOOK VEHICLE TO DEALER AND WAS TOLD THAT THE ENGINE NEEDS TO BE REPLACED DUE TO COOLANT LEAK IN TO VALVES. DEALER ALSO MENTIONED THAT I HAD LOST ALMOST ALL OF MY COOLANT. NOTE: I NEVER RECEIVED ANY WARNING MESSAGES ABOUT LOW COOLANT LEVEL. I HAVE SINCE DISCOVERED THAT THERE ARE THOUSANDS OF THESE ENGINES THAT HAVE HAD TO BE REPLACED DUE TO THIS ISSUE.

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