NHTSA Complaint #11306975 — 2014 FORD ESCAPE

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THE VEHICLE THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH IN 2017, THE VEHICLE LOST LEAKED COOLANT AND LOST POWER. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED FIRE FROM THE ENGINE. THE CONTACT WENT TO LOOK FOR FIRE EXTINGUISHER AND WHEN HE CAME BACK, THE FIRE EXTINGUISHED BY ITSELF. THE VEHICLE WAS TOWED THE TROPHY FORD DEALER, LOCATED AT 288 HAROLD G CLARKE PKWY, FORSYTH, GA 31029 WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OUT OF COOLANT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT INVESTIGATORS TO EVALUATE THE VEHICLE. THE ENGINE WAS REPLACED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) THE VEHICLE WAS TAKEN TO THE FIVE STAR FORD LINCOLN OF WARNER ROBINS DEALER, LOCATED AT 900 RUSSELL PWKY, WARNER ROBINS, GA 31088 WHERE THE RECALL WAS REPAIRED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE VEHICLE SHOOK AND WAS TAKEN BACK THE DEALER WHO PERFORMED THE RECALL. THE TECHNICIAN DIAGNOSED 'A CATASTROPHIC ENGINE FAILURE' AND TOPPED THE COOLANT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.