NHTSA Complaint #11302854 — 2016 DODGE JOURNEY

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AN ABNORMALLY LOUD TAPPING SOUND WAS HEARD COMING FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE VIBRATED ABNORMALLY AND THEN STALLED. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND OPERATED AS INTENDED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO (PATTY PECK HONDA LOCATED AT 555 SUNNYBROOK, RD, RIDGELAND, MS 39157, (601) 957-34000) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT METAL SHAVINGS WAS FOUND IN THE ENGINE OIL AND THAT THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.