NHTSA Complaint #11302552 — 2014 TOYOTA CAMRY

I ORIGINALLY BOUGHT A VEHICLE FROM CARBONE SUBARU OF TROY NY ON 11/27 2018. (COMPLAINT ORIGINALLY SUBMITTED DECEMBER, 2019). THE CAR WAS A LEMON. I FINALLY GOT A REPLACEMENT VEHICLE (WITH CLEAN CARFAX) ON 12/31/18. ON 8/30/19, CAR WAS TOTALED DUE AMOUNT OF MOLD FOUND EVERYWHERE IN THE CAR, ICLUDING ROOF AND SPARE TIRE IN TRUNK. I CALLED CARBONE SUBARU SEVERAL TIMES AND WAS IGNORED. I FINALLY GOT AHOLD OF MELINDA @ LITHIA MOTOR GROUP HQ IN OREGON. I WAS TOLD SHE WOULD CALL ME BACK WITHIN A WEEK. OVER 3 WEEKS LATER AND SEVERAL ATTEMPTS I GOT AHOLD OF HER. I EXPLAINED TO HER I COMPLAINED ABOUT THE HORRIFIC ODOR IN THE CAR TO MY SALESPERSON AND TO A MECHANIC, AND WAS GIVEN AN AIR FRESHENER. I WAS TOLD THAT I BOUGHT THE CAR IN WINTER, AND WATER IS A SUMMER PROBLEM, AND THEY WOULD ONLY HELP ME IF I BOUGHT A 3RD CAR FROM THEM. I NOW HAVE TO FOLLOW UP WITH A PULMONARY SPECIALIST FOR THE NEXT SEVERAL YEARS TO CHECK FOR MOLD RELATED HEALTH PROBLEMS. IT HAS ALSO COST $150 IN DOCTOR CO-PAYS SO FAR, $500 IN INSURANCE DEDUCTIBLE, $1,500 FOR DOWN PAYMENT AND EXPENSES FOR HAVING TO BUY ANOTHER CAR AFTER 8 MONTHS OF OWNING THE 2014 CAMRY. I HAVE SEVERAL PICTURES OF THE MOLD FOUND IN CAMRY, THE COMPLETE LOSS STATEMENT BY INSURANCE, THE $20,000+ ESTIMATE TO REMEDIATE THE MOLD, AND MEDICAL DOCUMENTATION