NHTSA Complaint #11302509 — 2019 NISSAN PATHFINDER

OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR