NHTSA Complaint #11302491 — 2014 DODGE JOURNEY
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11302491 |
| Vehicle | 2014 DODGE JOURNEY |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 46,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AK |
Consumer Description
MY 2014 DODGE JOURNEY WAS PARKED IN MY GARAGE, I TRIED TO START UP THE CAR AND IT DID NOT WANT TO TURN ON. ON THE DASH THE FOLLOWING APPEARED AND FLASHED SEVERAL TIMES BEFORE TURNING OFF: A RED LIGHTNING BOLT AND AIRBAG. THE TRANSMISSION LIGHT ALSO FLASHED IN YELLOW HOWEVER IT DID STAY ON. I TRIED AGAIN SEVERAL TIMES. IT KEPT GIVING ME THE MESSAGE TO SERVICE PARK ASSIST. . I READ SOME FORUMS ONLINE AS MORE PEOPLE HAVE EXPERIENCED THIS ISSUE WITH THEIR DODGE JOURNEY?S (RANGING FROM 2009-2016 MODELS) TWO GENTLEMEN STATED IF YOU PLACE THE CAR IN NEUTRAL AND THEN START THE VEHICLE IT WOULD CRANK UP HOWEVER MY CAR DID NOT. THE BRAKE PEDAL SEEMS STUCK AND EXTREMELY HARD TO PRESS DOWN AS WELL BUT THAT?S USUALLY LIKE THAT FOR ME ON ANY GIVEN DAY TO START MY CAR. I ATTEMPTED TO START UP THE VEHICLE AGAIN AND THE DASH THEN STATED IT DID NOT DETECT THE KEY BUT THE KEY WAS INSIDE THE CAR WITH ME, AGAIN ALL LIGHTS TURNING ON, FLASHING AND THEN TURNING OFF. I AM AWARE THERE ARE SOME PREVIOUS AND MORE RECENT RECALLS WITH THIS VEHICLE. ALSO WHEN I OPEN THE DOOR TO GET IN THE DASH DISPLAY JUST HAS A PICTURE OF THE BRAKE AND PUSH TO START. DOESN'T HAVE ANY WORDS WITH IT ANYMORE. ALSO WHEN GOING THRU THE MENU EVERYTHING IS BLANK EXCEPT THERE IS A 1 WHERE THERE IS A MESSAGE FOR THE PARK ASSIST SERVICE. WORST PART IS I DROVE THE CAR THE DAY BEFORE WITH NO PROBLEMS. IF I TRY TO USE THE REMOTE START IT STILL DOESN'T WORK AND THEN THE TAIL LIGHTS FLASH FAST AND ALMOST LIKE THEY ARE TRYING TO SHORT OUT.
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