NHTSA Complaint #11301590 — 2013 GMC TERRAIN

WHILE DRIVING ON THE HIGHWAY, IN THE REAR VIEW MIRROR, I NOTICED A CLOUD OF SMOKE. THE VEHICLE THEN PROCEEDED TO LOSE ACCELERATION, SO I PULLED OVER. LET ME NOTE THAT THERE WAS NO PREVIOUS WARNING LIGHT AND THAT THE OIL WAS JUST CHANGED AT THE END OF DEC. 2019 (RECEIPT AVAILABLE). UPON PULLING OVER, THE CAR FLASHED "OIL PRESSURE LOW - STOP ENGINE". THE TEMPERATURE OUTSIDE WAS 13 AND MY TWO CHILDREN WHERE IN THE CAR; 4 AND 2. NOT IDEAL CONDITIONS FOR THE CAR TO STOP!!!. THE CAR WAS TOWED TO MY HOME, BY MY INSURANCE COMPANY. UPON EXAMINATION, IT WAS DISCOVERED THAT A ROD WENT THROUGH THE ENGINE BLOCK. THERE WAS OIL EVERYWHERE!! IT WAS ALL OVER MY DRIVEWAY, (ANOTHER NOTE - THIS IS THE FIRST TIME I HAVE EVER SEEN OIL ON MY DRIVEWAY FROM THIS VEHICLE), ALL OVER THE BACK OF MY VEHICLE, AND ALL OVER THE UNDERNEATH OF THE CAR. THE NEXT 24 HOURS WE WORKED ON FINDING A NEW ENGINE. HOWEVER, WHEN I ARRIVED HOME, THERE WAS A LETTER IN THE MAIL . CLAIM NUMBER 1900010 - BERMAN ET AL V. GM. THE CLAIM STATED THAT GM WAS TO COVER ALL EXPENSES FOR REPAIRS WITH A 2.4L ENGINE, EXHIBITING ENGINE OIL CONSUMPTION, DUE TO PISTON RING WEAR. SO THE VEHICLE WAS THEN TAKEN TO A GM DEALER; BECAUSE THE ISSUE WITH THE ROD WAS DETERMINED BY A JAMMED PISTON/LACK OF OIL. AFTER REVIEW, THE DEALER STATED THAT THE PISTON RING DID NOT CAUSE THE ROD TO BREAK. THAT THE REAR MAIN SEAL WENT OUT. IN ONE MINUTE, NO WARNING, THE CAR THAT I HAVE ONLY HAD FOR THREE YEARS AND STILL OWE ON, BLEW! ACCORDING TO MY RESEARCH, THERE WAS A GM SERVICE BULLETIN 14482 IN MARCH 2015 FOR THE EXACT SAME ISSUE. I PURCHASED MY VEHICLE IN FEB OF 2017, CLEARLY NO IDEA. I THINK THIS IS ABSOLUTE BS THAT GM IS NOT HELD ACCOUNTABLE TO REPAIR ALL KNOW ISSUES IN THESE VEHICLES! PEOPLE SPEND THEIR HARD EARNED MONEY AND PUT THEIR FAMILIES IN THEM WITH THE EXPECTATIONS THAT THEY ARE PURCHASING A SOLID, SAFE VEHICLE!