NHTSA Complaint #11301056 — 2017 NISSAN PATHFINDER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11301056
Vehicle	2017 NISSAN PATHFINDER
Component	STEERING
Date of Incident	December 27, 2019
Date Filed	January 22, 2020
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

THE CAR BEGAN MAKING A LOUD BUZZING NOISE AFTER REACHING 59,000 MILES. THE BUZZING IS SO LOUD IT CAN BE HEARD INDOORS AND ALL AROUND THE CAR. THE DEALERSHIP NOTED THE POWER STEERING PUMP SHOULD BE REPLACED AND ADVISED TO CALL NISSAN CONSUMER AFFAIRS. I RECEIVED A CALL FROM NISSAN CONSUMER AFFAIRS SIX DAYS LATER TO INFORM ME THAT THEY WILL NOT REPLACE THE POWER STEERING PUMP AND I WOULD HAVE TO PAY THE $3,000.00 ESTIMATE THAT THE DEALERSHIP PROVIDED. NISSAN'S RESPONSE TO THE PROBLEM WAS YOU ARE TO FAR OUT OF WARRANTY TO ASSIST YOU. I AM CONCERNED THAT THE DEFECTIVE POWER STEERING PUMP COULD CREATE A HAZARDOUS DRIVING SITUATION WHEN I AM TRANSPORTING MY FAMILY. THE SOUND GETS LOUDER AND LOUDER THE LONGER YOU DRIVE THE VEHICLE. IT SOUNDS LIKE AN BUZZING ALARM IS GOING OFF AND THAT THERE IS SOMETHING WRONG.

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